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Privacy Policy

Last updated: November 11, 2026

This policy explains what information AERO Air Duct & Vent Cleaning ("AERO", "we", "us") collects through this website, how we use it, and the choices you have.

1. Information you give us

When you request a quote, we collect the details you enter: your name, phone number, city or ZIP code, the service you are interested in, and, if you choose to add them, your home size, number of AC systems and a message. We also record which button you used (WhatsApp or text message), the date of the request, and whether you checked the optional box to receive offers.

Your request is saved by us when you press the button, and WhatsApp or your text messages then open with your details filled in. Anything you send us through WhatsApp, text message, phone or email is also received by us.

2. Information collected automatically

We may use privacy-friendly website statistics that do not use cookies and do not identify you personally, such as which pages are visited, the type of device and browser, the general region and the website that referred you. This website does not use advertising cookies or tracking pixels, and it does not record your screen or keystrokes.

Like most websites, our hosting provider receives technical information such as your IP address when your browser loads the page. Our fonts are stored on our own website, so no font service receives your information.

3. How we use your information

We do not sell your personal information, and we do not share it with others for their own marketing.

4. Who processes your information

We use trusted service providers to run our business, including our website host (Netlify, which stores quote requests), our workspace for managing customer requests (Notion), WhatsApp and our phone and email providers. They process information on our behalf, under their own security and privacy terms.

5. Text messages

If you contact us, we may reply by text message or WhatsApp about your request. We send offers and updates only if you check the optional box on our form, and checking it is never required to get a quote or service. Reply STOP at any time to stop receiving messages. Message and data rates may apply.

6. How long we keep it

We keep quote requests and customer records only as long as we need them to provide service, follow up on your request and meet legal and accounting obligations.

7. Security

We take reasonable steps to protect your information, including access only by AERO, secure passwords and two-step verification on our accounts. No method of transmission or storage is completely secure.

8. Your choices

You can ask us to tell you what information we have about you, to correct it or to delete it, and you can stop messages at any time. Contact us using the details below.

9. Children

This website is meant for adults. We do not knowingly collect information from children under 13.

10. Changes

We may update this policy. The date at the top of this page shows when it was last changed.

11. Contact